TERMS AND CONDITIONS FOR THIS CRUISE
Royal Caribbean International – Terms and Conditions
Please note the terms and conditions listed below is a shortened version. To view the full version (which you are bound by) please click here
Deposits
A deposit must be made in order to reserve a stateroom and receive a written confirmation. A deposit is required to confirm your reservation. Royal Caribbean reserves the right to require that the deposit be received by Royal Caribbean within seven (7) days of booking.
On some cruises, the deposit may be required on the day of booking or within 1-7 days of making the booking, as controlled by Royal Caribbean.
Non-Refundable Deposits
A booking made under the non-refundable deposit cruise fare rate (a NRD Booking) requires a payment of a non-refundable deposit at the time of booking. The deposit is not refundable at any time after it has been paid. Payment of full deposit and full name are required for each guest at the time of booking. If the guest cancels a NRD booking prior to the final payment due date, the cancellation terms of the cruise ticket contract apply. A guest may change the ship or sail date of a NRD booking up to 151 days prior to departure. Any payments made towards the NRD booking will be applied to the balance of the modified booking and a AUD/NZD $100* per person per change fee will be charged to the modified booking. Payments should be received no later than 7 days from booking confirmation. NRD bookings without payment after 7 days will be automatically cancelled.
*An additional Cruise Sale Finder $100 cabin amendment fee will apply per change.
Final Payment
Final payment of the balance must be received by Royal Caribbean at least 90 days prior to the sailing date for the cruise. If we have not received all monies due to us in full and on time, we are entitled to assume that you wish to cancel your cruise and cancellation charges as set out below.
Last Minute Deals
Full payment is required at the time of booking
Cabins are on a Guarantee Status therefore no cabin number will be assigned at the time of booking. A cabin number will only be allocated closer to departure by Royal Caribbean. Please refer to “Guarantee (GTY) Bookings.
Fares are not combinable with any onboard credit promotion.
Fare is fully non refundable and non transferable.
WOW and Flagship Sales Terms:
For brand new bookings and enquiries only. If a booking is made during any sale offering onboard credits and reduced deposits and has been held previously by any agency on the same sailing (even if it has not been deposited) within the past 6 weeks, then these benefits will not apply once you are onboard. These sales are also not combinable with onboard deposits, Past Passenger benefits, Senior discounts and any other promotional fares.
Price Changes
Royal Caribbean International reserves the right to change, whether via an increase or decrease, any published rates, including cruise rates and airfare charges, without prior notice. We reserve the right to impose on any existing booking or new bookings (whether paid in full or not) a supplement for fuel or other matters without prior notice as provided in our Passenger Ticket Contract.
In addition, we reserve the right to pass through any third party imposed fuel or other surcharges, also without prior notice. The guest will remain liable for any applicable taxes, fees or surcharges that may be assessed by any governmental or quasi-governmental agencies. We reserve the right to include a fuel surcharge when making a booking. The value of the supplement will be confirmed to you at the time of making the booking with us. Royal Caribbean does not provide air transportation originating out of Australasia in connection with its cruise or cruise tour packages. Royal Caribbean may provide air transportation for flights originating in the United States or Canada. If you purchase your air transportation from Royal Caribbean (here in after an Air/Sea or Fly Cruise Package), Royal Caribbean reserves the right to reassess the airfare component of any flight charges as supplied by Royal Caribbean to a customer covering any fuel surcharge, security or other increases as passed onto Royal Caribbean. All deposited bookings remain, until fully paid to Royal Caribbean International, subject to currency fluctuation and adjustments without notice when quoted in local currencies against the US dollar.
We guarantee that we will not increase the price of your confirmed cruise once we received full payment of the cruise price. However, we may increase or decrease the prices of unsold cruises at any time. From time to time we may release special offers on some cruises. If you wish to change your booking to take advantage of these offers then you will have to cancel your existing booking, whereupon our standard cancellation policy will apply.
Cancellation, Transfers and Refunds
Non-Refundable Deposits
A booking made under the non-refundable deposit cruise fare rate (a NRD Booking) requires a payment of a non-refundable deposit at the time of booking. The deposit is not refundable at any time after it has been paid. Payment of full deposit and full name are required for each guest at the time of booking. If the guest cancels a NRD booking prior to the final payment due date, the cancellation terms of the cruise ticket contract apply. A guest may change the ship or sail date of a NRD booking up to 151 days prior to departure. Any payments made towards the NRD booking will be applied to the balance of the modified booking and a AUD/NZD $100* per person per change fee will be charged to the modified booking. Payments should be received no later than 7 days from booking confirmation. NRD bookings without payment after 7 days will be automatically cancelled.
*An additional Cruise Sale Finder $100 cabin amendment fee will apply per change.
Refundable Deposits
If you or anyone travelling with you wishes to cancel you/their cruise or flights, you must immediately give notice in writing to us so that we can give Royal Caribbean notice of cancellation on your behalf. The cruise and flights will only be deemed cancelled from the date we actually receive written notice. Insurance premiums and or amendment charges cannot be refunded in the event of a cancellation.
The following cancellation charges will then apply to your cruise.
* An additional Online Republic cancellation fee of $200.00 per cabin will apply.
Standard cruises & cruise tours (cruise portion only):
|
Days Prior to Departure
|
Cancellation Charges
|
|
151 or more days
|
Full Refund*#
|
|
150-71 days
|
Deposit Amount*^#
|
|
70-46 days
|
25% of total fare*^#
|
|
45-31 days
|
50 % of total fare*^#
|
|
30-15 days
|
75% of total fare*^#
|
|
14 days or less
|
100% of total fare#
|
Holiday Sailings (Christmas, New Year & Easter)
|
Days Prior to Departure
|
Cancellation Charges
|
|
151 or more days
|
Full Refund*#
|
|
150 – 91 days
|
Deposit Amount*^#
|
|
90 – 61 days
|
25% of total fare*^#
|
|
60 – 41 days
|
50% of total fare*^#
|
|
40 – 25 days
|
75% of total fare*^#
|
|
24 days or less
|
100% of total fare*^#
|
Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.
* An additional Online Republic cancellation fee of $200.00 per cabin will apply.
#Any additional fees charged by airlines, hotels or transfer providers due to cancellations or changes, will also be passed on to the passengers.
Changing Your Booking
Once you have paid a deposit against your cruise, any other changes made to the booking will incur an amendment fee of $50 plus any applicable fees set you by the cruise line.
A guest may change the ship or sail date of a NRD (Non-Refundable Deposit) booking up to 151 days prior to departure. Any payments made towards the NRD booking will be applied to the balance of the modified booking and a AUD/NZD $100* per person per change fee will be charged to the modified booking. Payments should be received no later than 7 days from booking confirmation.
*An additional Cruise Sale Finder $100 cabin amendment fee will apply per change.
Name Changes/Corrections
Once you have made your booking, please check your invoice, ‘Online Check-In’, or with your Travel Agent to ensure the details are correct. Should you need to make changes to your booking the following administration fees will apply:
- If tickets HAVE NOT been issued: Replacement of guest or full correction of surname or first name= $75.00
- If tickets HAVE been issued: If within 15 days of sailings - Correction of spelling or abbreviation (e.g.: Kaite to Katie or Bob to Robert) = $81.00
Replacement of guest or full correction of surname or first name = $81.00
One original passenger from the booking must always remain in the cabin.
Pregnancy
Passengers who will be pregnant during their cruise are required to supply a physicians ‘fit to travel’ note, including your estimated due date, prior to embarkation. We are unable to accept any passengers who will have entered their 24th week or later of pregnancy, by the end of the cruise
Travel Insurance
All international guests should have fully comprehensive travel insurance valid from the date of deposit being made. Policies can be purchased that provide protection in the event of trip cancellation, interruption, personal illness, injury, medical fees or damage to property. Verification of your travel insurance policy may be required by Royal Caribbean International.
Gratuity Guidelines
Gratuities (tipping) are now included in your cruise fare when booking in Australian Dollars. Any additional tips are at your discretion.
Guarantee' (GTY) Bookings
From time to time, we may offer you the option of making what we call a 'Guarantee (GTY) booking. This means you may book a stateroom of a guaranteed category type (Interior, Oceanview, Balcony or Suite) on your chosen ship and cruise. However, the exact grade, number and location of the stateroom on the ship will be allocated by us (at our discretion) and at any time until checking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at your discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are 'guaranteed' the minimum category of stateroom we agree to offer at the time of booking. At times, we may offer promotional GTY offers. Such promotional GTY categorise are defined as follows:
- W – Suite/Deluxe
- X – Balcony cabin
- Y – Oceanview cabin
- Z – Interior Cabin
Please note: If you book 2 more cruises to be taken consecutively (back to back) and either one or all cruises are booked under a GTY basis, you may be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises.
Onboard Credits
From time to time we may offer Onboard credit promotions. An onboard credit is monetary amount in US Dollars which is applied to your onboard account for onboard purchases. Some Onboard credits may not be combinable with other offers, please check with your Travel Agent. Any unused portion of the Onboard Credit will expire at midnight on the last night of your cruise and is not redeemable for cash at any time. Onboard Credit is not transferable between any cruises, including consecutive cruises.
Dining onboard
You have a choice of 3 options for dinner in the Main Dining Room. These are subject to availability at the time of booking.
-
Fixed Seating – dine at the same reserved table each night on either early or late sitting (approx 6pm and 8.30pm respectively)
-
My Time Dining (Open seating) – giving guests flexibility with their evening dining. You can decide when you would like to dine between the hours of 6pm and 8.30pm each night.
-
My Family Time – available onboard selected sailings for the earliest dining time (varies by ship and sailing) for guests aged between 3-11 yrs at the date of sailing. This offers children quicker service during first dining seating and they are transferred to the Adventure Ocean kids club.
Special Needs and Diets
Royal Caribbean International can accommodate the following special diets onboard: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon request (Note: Kosher meals are pre-packed and are only available for dinner in the main restaurant). Dining requests for specific dietary requirements or food intolerances cannot be accepted for any onboard eatery other than the main restaurant. Please submit your dietary request in writing as much detail as possible as to your particular requirements. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Once onboard, please meet with the Maitre d’ to review the menus and address any questions.
Guests dependent on oxygen or requiring oxygen therapy must meet certain requirements prior to boarding the ship.
Travel Documents and Identification requirements
It is the sole responsibility of the guest to identify all travel, inoculation and health requirements, and to obtain and have available when necessary the appropriate valid travel documents such as passports, visas and inoculation documents required for boarding the ship and entry into the countries visited on your cruise. For your protection, we recommend that your passport expiration date not occur within six (6) months of the voyage termination date. Your passport will be held by the Purser’s Office, for Customs & Immigration requirements, and returned to you at the end of your cruise.
Visas/Inoculations: Please check with a travel agent, embassies, consulates, your physician or local health department to determine current travel and health documentary requirements.
Guests who do not possess the proper documentation may be prevented from boarding the flight or ship, disembarking or entering a country, and may be subject to fines.
Shore Excursions
Please book your excursions as soon as possible since some shore excursions can accommodate only a limited number of participants. Tours are sold on a first-come, first-served basis and we recommend that you purchase them in advance of your cruise in order to avoid disappointment. Please visit www.royalcaribbean.com for online booking details. Onboard, you may purchase tours through the interactive TV system in your stateroom (if applicable), by booking form dropped at the front desk or directly at the Shore Excursion Office during the hours advertised in the ship’s daily program. Unused shore excursions are non-refundable once booked. Royal Caribbean International is not responsible for any injuries or losses sustained whilst guests are ashore, whether on organised excursions or otherwise.
Note: During local or national holidays, certain facilities such as museums, sightseeing tours and shopping may be limited.
Travelling with Children
Infants sailing on a cruise/cruise tour must be at least 6 months old as of the first day of the cruise/cruise tour. However, for Transatlantic, Transpacific, Hawaii, and selected South American and other cruises/cruise tours, the infant must be at least 12 months old (as of the first day of the cruise/cruise tour). For cruises with 3 or more consecutive 'sea days' (where the ship is not in port, including days spent 'scenic cruising') infants must be at least 12 months of age on the first day of the cruise.
Denial of boarding for infants who do not satisfy these minimum age requirements may also result in the denial of boarding for one or more guests sailing with that infant. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an under-age infant or other accompanying guests.
Unaccompanied Minors
Guests who are 21 or older may book a cruise however no guest under the age of 21 will be booked in a stateroom unless accompanied by an adult 21years or older. This age limit will be waived for under-aged married couples (proof of marriage is required at check-in) or minor children sailing with their parents or guardians in adjacent staterooms. An individual’s age on the date of sailing determines his or her status for the entire cruise vacation.
Alcohol Policy
The minimum drinking age for all alcoholic beverages on all Royal Caribbean ships is twenty-one (21). However on International cruises departing from any port other than North America, where the legal drinking age is typically lower than 21, a parent or legal guardian who is sailing with his or her son(s)and/or daughter(s) who is between the ages of 18 to 20, may sign a waiver allowing the 18 to 20 year old to consume alcoholic beverages. The 18 to 20 year old guest must agree to comply with Royal Caribbean policies, including among other things, agreeing to not provide alcoholic beverages to any other person, regardless of age. Restrictions apply and this policy is subject to change without notice.
No alcoholic beverages may be purchased ashore for consumption onboard, these will be stored and delivered to your stateroom on the last night of the cruise. Alcohol purchased on board from the Gift Shop for consumption in your stateroom cannot be purchased at a duty free rate. All alcohol purchased during your cruise at the duty free rate will be stored by us and only delivered to your stateroom on the last night of your cruise.
Please note: An individual’s age on the date of sailing determines his or her status for the entire cruise vacation. Guests who violate any alcohol policies, may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Vacation Policy.
Cabin Changes
Guests desiring to transfer to higher-priced accommodations, which may be available during boarding or after sailing, may do so by paying, in cash, with traveller’s checks or by credit card, the difference in published full cruise vacation prices. Please visit the Guest Relations desk for additional details.
Advanced, delayed sailings and changes in itinerary
In the event of strikes, lockouts, riots, weather conditions or mechanical difficulties, or for any other reason whatsoever, Royal Caribbean may at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing or port of call and may, but is not obliged to, substitute another ship or port of call, and shall not be liable for any loss whatsoever to guests by reason of such cancellation, advancement, postponement, deviation or substitution. Royal Caribbean shall not be responsible for any failure to adhere to the arrival and departure times published in this brochure for any of its ports of call. While every effort will be made to adhere to the specifics shown herein for a cruise/cruise tour, circumstances may necessitate changes or deviations there from. All schedules, itinerary destinations, hours of arrival and departure, hotel and/or conveyances and other aspects are subject to change without prior notice. Neither Royal Caribbean nor any affiliated party shall be required to refund any portion of the fare or other charges or make any compensation under these circumstances. Normally, changes in the itinerary are to protect the interest and safety of our passengers. In Alaska the Wilderness Express rail cars are pulled behind the Alaska Rail road passenger train. Although scheduled times are published for the Alaska Rail road trains, track conditions and other rail traffic may result in significant variations from the published schedule. Royal Celebrity Tours has no control over this schedule.
Conditions of your Cruise Contract
The transportation of guests and baggage on Royal Caribbean ships is governed by the terms and conditions of the Cruise Ticket Contract included as part of the cruise ticket. The Cruise Ticket Contract limits your rights. The Cruise Ticket Contract sets forth limitations on the time frames in which claims may be made and suits may be filed against Royal Caribbean. It is important that you read all of the terms and conditions of the Cruise Ticket Contract. (Copies are available upon request or refer to our website: www.royalcaribbean.com).
Note: The Cruise Ticket Contract must be signed by all guests prior to boarding. These terms and conditions shall also apply.
Cancellation, Transfers and Refunds
Non-Refundable Deposits
A booking made under the non-refundable deposit cruise fare rate (a NRD Booking) requires a payment of a non-refundable deposit at the time of booking. The deposit is not refundable at any time after it has been paid. Payment of full deposit and full name are required for each guest at the time of booking. If the guest cancels a NRD booking prior to the final payment due date, the cancellation terms of the cruise ticket contract apply. A guest may change the ship or sail date of a NRD booking up to 151 days prior to departure. Any payments made towards the NRD booking will be applied to the balance of the modified booking and a AUD/NZD $100* per person per change fee will be charged to the modified booking. Payments should be received no later than 7 days from booking confirmation. NRD bookings without payment after 7 days will be automatically cancelled.
*An additional Cruise Sale Finder $100 cabin amendment fee will apply per change.
Other Cancellation Fees
If you or anyone travelling with you wishes to cancel you/their cruise or flights, you must immediately give notice in writing to us so that we can give Royal Caribbean notice of cancellation on your behalf. The cruise and flights will only be deemed cancelled from the date we actually receive written notice. Insurance premiums and or amendment charges cannot be refunded in the event of a cancellation.
The following cancellation charges will then apply to your cruise.
* An additional Online Republic cancellation fee of $200.00 per cabin will apply.
Standard cruises & cruise tours (cruise portion only):
|
Days Prior to Departure
|
Cancellation Charges
|
|
151 or more days
|
Full Refund*#
|
|
150-71 days
|
Deposit Amount*^#
|
|
70-46 days
|
25% of total fare*^#
|
|
45-31 days
|
50 % of total fare*^#
|
|
30-15 days
|
75% of total fare*^#
|
|
14 days or less
|
100% of total fare#
|
Holiday Sailings (Christmas, New Year & Easter)
|
Days Prior to Departure
|
Cancellation Charges
|
|
151 or more days
|
Full Refund*#
|
|
150 – 91 days
|
Deposit Amount*^#
|
|
90 – 61 days
|
25% of total fare*^#
|
|
60 – 41 days
|
50% of total fare*^#
|
|
40 – 25 days
|
75% of total fare*^#
|
|
24 days or less
|
100% of total fare*^#
|
Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.
* An additional Online Republic cancellation fee of $200.00 per cabin will apply.
#Any additional fees charged by airlines, hotels or transfer providers due to cancellations or changes, will also be passed on to the passengers.
