The staff/crew were rude and arrogant. They failed to resolve any issues we raised. There answer to everything was to give you a bottle of Prosecco/Asti. My partner had his arm in a sling and on more than one occasion when I held a door open for him staff pushed him aside and barged through. No
one knew the word please or thank you
the food was ordinary and often they ran out of dishes in the buffet. You had to ask for butter both in the buffet and restaurant. There was not much variety in the food, Pizzas were awful considering it was an Italian ship. The bread was good
When ordering a beer in the buffet we were charged a variety of prices. Often there were not mugs and a number were chipped.Tables were given a cursory wipe with the same cloth used over and over again. Waiters were loath to remove dirty plates etc. and stood around chatting.
the shows were very ordinary with very little variation. If you like girls in skimpy clothes flinging their hair about then you are OK. None of the shows catered for the variety of people aboard. You had to book for some shows and this nearly caused an accident with people queuing and then surging forward. Some people sat on the steps in the theatre contrary to H&S.
the toilets frequently blocked and a number of cabins experienced some problems with this. this also occurred in the public areas.
We were charged 16 euros for a shuttle bus into Marseille only to discover there was a free shuttle 200 yds down the road
In 11 days on board they could not work out why some cabins could get English films and some could not. Instead of stating there was a problem they gave all orts of excuses.
If like us you have an evening flight there are a number of lockers you can use in Barcelona. I can recommend Bike Rental Barcelona, there is some one there all the time, don't be put off by all the bikes in what appears to be a cave in a back street (just off Ramblas) owner is lovely and speaks perfect English
The crew on the MSC Fantasia were brilliant. The management / Head Office were disappointing. Our pre-cruise packages were not recorded and had to fight for them. One package never got fulfilled. We were the first cruise for MSC through the Suez Canal, Red Sea and the Arabian Sea. More
information about the ports would have been useful. Crete and Rhodes were well worth the visit. As were the 'shoulder' season, Rhodes opened up for the MSC Fantasia. Suez Canal was everything we had hope and more. Very interesting to see one side is sand and nothing else and the other side green and houses along the canal. Oman was very interesting as well. Salalah was sand and desert, Muscat was mountainous - will go back to Muscat some day. Loved Dubai - need at least 3-4 days to see everything properly. The 'shoulder' season meant it wasn't too hot either. Evening desert dune riding is a must for the ones who like adventure!!! Sand sliding in a 4x4 is exciting with dinner in a camp. Doha and Bahrain are interesting cities too. The old city meeting the modern city - how they built some of their buildings is a mystery. Well worth a visit.
We have cruised quite a number of times as a family and tried several cruise lines. We booked our MSC Med cruise because the itinerary suited us and the price was excellent especially considering it was free for children. Once booked we had some reservations about the trip based on what we had read
on the internet. Our concerns however, were unnecessary as we had a wonderful experience on board from the first moment to the last. We were thrilled with the standard of the cabin. We had a balcony cabin which certainly was more spacious than any we had occupied before. Our daughter used the foldout bed and it was so much easier being able to walk past the end of it to get out to the balcony. Previously we had needed to climb over and it wasn't easy at all. I could not fault the cleanliness of the ship overall and everything was in excellent condition.
Whilst it might not suit everyone, we particularly enjoyed the multilingual nature of the ship and this never proved to be an issue when anything needed to be sorted out. We are not really cruisers who need entertaining so can't really comment on the standard of the entertainment. Maybe the only problem we had was that the teen club seemed to be virtually non existent and so our 12 year old, who had been looking forward to meeting some new foreign friends felt somewhat let down. However we made great use of the other facilities and felt the pool areas were excellent especially the indoor ones which we like to use in the evening when most of the passengers are at dinner or a show.
We found the food to be sufficiently varied and of a good standard with loads of fresh fruit and Mediterranean cuisine which is what you would hope for on an Italian ship. There is a lot to choose from and I would recommend always doing a quick once around of the buffet before starting your selection as it is very comprehensive and in sections.
We took a couple of tours which were extremely well run and the guides we had on both were some of the best we have experienced. They really added a lot to the adventure.
We would certainly recommend MSC to travellers we know who have experience travelling already and know how things on a cruise ship operate already and enjoy being in a multicultural environment and we look forward to climbing aboard another in the near future. We just wish they were a bit closer to home
This is the second time we have travelled With MSC the first was on MSC Poscia a beautifull ship and it was well run by all crew entertainment was first class this time we travelled on MSC Orchestra on a 33 day cruise the main issues were the entertainment was very poor and did not cater for all
age groups food in the buffet was very average and officers on board were very rude to English speaking passengers this was a completer contrast to our 19 day cruise onboard Poscia Both ships being Sister ships of the exact size and layout were of the finest quality and could not fault that in any way I would try MSC again but not the Orchestra as I think it was just the attitude on board that ship of all senior officers . Both ships had on very good thing in their favor was that the resturant staff being mostly from Bali or asian countries and were of the finest you could ever get service was first class on all levels my overall impression of the cruise line was that I would travel MSC AGAIN but not MSC Orchersta unless major changes had been made to officers who run the ship
We choose this cruise as a couple getaway type of trip as we just celebrated our 28th wedding anniversary. We embarked in Venice feeling excited for the trip. The embarkation process is long and winding but orderly. Cold juice was offered on the embarkation lounge which is a refreshing treat
considering that it was a hot sunny day in Venice. As we were told we proceeded to our cabin after embarkation only find out that our cabin is still not ready. Nobody advised us that we can proceed to the cafeteria for food while waiting for our cabin. Ship reception staff is not that great if you don't speak Italian.
During the cruise, the photographers are too pushy for a shoot and their photos are expensive. As this is an Italian ship, they tend to broadcast announcements in Italian while English and other language are brief and unclear. We have noticed that the trip was filled with families on holiday, my only issue is, the kids are taking over the pools and spas almost the whole day. They are noisy in the restaurants and buffett areas. The swimmers and sunbathers spilled over to the buffett area strolling in their bikinis and speedos as opposed to the dress code set by the vessel. Nobody seemed to impose the rules.
The good thing on this trip is the housekeeping staff, as they make the cabins twice a day. I hope that the service charge added to our bill goes to them and not just to the officers. Overall, for the price paid, the trip is worth the money paid.
Beautiful ship,lovely good sized double cabin. Service was Ok definitely not as good as on previous P&O cruises ,never even met our cabin steward.Food was OK but not as good standard as on previous cruises.Shows on board were more like High school productions but did have a couple of good performing
acts.Cruise was mainly aimed at italian guests.Information for other languages was very sparse. The ship had far too many children on board in ratio to adults and there was no curfew time for them being in bars etc on ship.They were sitting in bars and lounges till very late taking up seats whilst adults had to stand at the back of the room.Got very frustrated that our time on board was spoiled by other peoples unruly undisciplined children running around. On our previous cruises never really noticed the children on board not sure if this was due to the cruise line limiting the number per cruise or if the the children on this last cruise did not attend the childrens club activities. I would not choose to cruise with this cruise line again.The ports we visited were amazing especially Dubrovnik and Montenegro.
Beautiful ship,lovely good sized double cabin. Service was OK definitely not as good as on previous P&O cruises ,never even met our cabin steward.
Food was OK but not as good standard as on previous cruises.Shows on board were more like High school productions but did have a couple of good performing acts.Cruise was mainly aimed at Italian guests.Information for other languages was very sparse.
The ship had far too many children on board in ratio to adults and there was no curfew time for them being in bars etc on ship.They were sitting in bars and lounges till very late taking up seats whilst adults had to stand at the back of the room.Got very frustrated that our time on board was spoiled by other peoples unruly undisciplined children running around. On our previous cruises never really noticed the children on board not sure if this was due to the cruise line limiting the number per cruise or if the the children on this last cruise did not attend the children's club activities.
I would not choose to cruise with this cruise line again.The ports we visited were amazing especially Dubrovnik and Montenegro.
There were 8 of us and we really loved the Fantasia Cruise. The staff were very friendly and helpful. Service was great and cabin a good size and comfortable and well serviced. Food was very nice. Entertainment was tops. So enjoyed it. Did not do a lot of activities on board but enjoyed the tours.
Were sorry when it ended.
This was our second cruise but thankfully not with MSC which we would be unlikely to travel with again. Our cabin staff and table waiter were fantastic and went over and above the expected role but for the rest of the crew there faces would crack if they smiled and the only time they were human was
the last night of the cruise. I believe they thought they may get a tip fat chance. Entertainment was very routine and predictable with little variation as we were on a back to back cruise. The shore excursions were painful and expensive with little information given to those who wanted to do there own activity. At formal dining fresh water and complimentary tea and coffee were taken off the menu unless you paid and after hours tea and coffee disappeared from the pool deck where many people sat having a friendly chat or played board games.
Just recently my wife and I went on a cruise on the MSC Poesia, we left from New York, next stop Halifax, St John, Bar Harbour, Boston, Newport Rohde Island back to New Yok and on to Fort Lauderdale, Cartagehna, Panama, Costa Rica and Cozemule(Mexico) and back to Fort Lauderdale. What a
disappointment after sailing on the Rhapsody of the Seas the previous year we thought this Italian ship would be a step up. The ship was very nice, clean but poorly designed, the only people who got a forward view were those exercising. The buffet was towards the stern and situated on both sides, virtually no view. Smoking was allowed at one internal bar which made the whole deck stink. Smoking was also allowed at one bar on the pool deck right next to the kiddies pool.The staff were indifferent, they did not seen to care or want to be there, one you got past the first 3 phrases of English they just shrugged off got on with what they were doing. The entertainment was poor, the shows at night were always the same just in different costumes (opera & ballet) the food could have and should have been better on an Italian ship but it was just average. Worst coffee I have ever tasted. They said they were not combining the DVD's of the two cruises and said we would have to purchase the cruise and the excursions separately, We did this and to our surprise the second my cruise covered both cruises and the second my excursions were both of the first part of the cruise and taken from file footage, the day were were in Boston was cold wet and windy the dvd shows it as being a wonderful sunny day. Their organisation onboard is also terrible , there is none. We would never consider a MSC cruise again.